Refund & Cancellation Policy

1. 14-day money-back guarantee

If you purchase a project engagement and change your mind, you may request a full refund within 14 days of payment provided project work has not yet started (kickoff has not occurred). Email contact@nexura-ai.com with your invoice number and we will refund 100% of the fee.

2. After project kickoff

Once work has started, fees are refundable on a pro-rata basis for work not yet performed, less any third-party costs already incurred on your behalf. If a delivered milestone does not meet the agreed written scope, we will first correct it at no charge; if we cannot, that milestone's fee is refunded in full.

3. Monthly subscriptions

• You may cancel a Growth or Enterprise plan at any time.
• Cancellation takes effect at the end of the current billing period; access and support continue until then.
• Part-months are not refunded, except where we fail to meet a contracted SLA, in which case that month is credited or refunded.
• No cancellation fees apply.

4. How to cancel or request a refund

Email contact@nexura-ai.com from the address on the account, or call +1 (760) 660-6120 during support hours (Monday–Friday, 9:00–18:00 Pacific Time). We acknowledge every request within one business day.

5. Refund processing time

Approved refunds are issued to the original payment method within 5–10 business days. Your bank or card issuer may take a further 3–5 business days to post the credit.

6. Non-refundable items

Third-party model usage, software licences, or infrastructure costs paid on your behalf and already consumed are non-refundable. Completed and accepted milestones are non-refundable.

7. Chargebacks

Please contact us before opening a dispute with your bank. We resolve almost every billing issue directly and far faster than a chargeback process.

8. Contact

Brian Congelliere AI Services (Nexura AI), 61957 Oleander Dr, Joshua Tree, CA 92252, United States. Email contact@nexura-ai.com. Phone +1 (760) 660-6120.